Privacy Policy

This policy explains the practices of OSHIEN2U SDN BHD (2014010292939) and takes into account Malaysia’s Personal Data Protection Act 2010 and applicable amendments.

We may receive your name, telephone number, email address, billing and delivery address, order details, transaction information, payment preference, and information you provide when contacting support.

FPX, COD and CHIP payments are processed through their respective payment flows. We do not request or store full card details through this website. Necessary information may be shared with payment providers, courier providers and fulfilment providers to complete your order.

This website may use cookies or similar technologies for site functionality. Existing code also contains Meta Pixel and may send purchase events to Meta Conversions API when configured. This policy does not add any new analytics or advertising integrations.

Information is used to process orders, payments, delivery and customer support, prevent misuse, support payment recovery, perform analytics and communicate about our services. We share information only as necessary for these purposes with relevant service providers or when required by law.

Information is retained according to applicable operational and legal requirements. We take reasonable steps in handling access to and transmission of data, but no internet method can be guaranteed to be completely secure.

For questions, correction requests or other personal data requests, contact support@dexandra.com. Each request will be assessed subject to legal requirements.

This policy may be updated from time to time. Changes will be posted on this page.